A key component of a Modern Infrastructure that can be delivered standalone is Business Intelligence and Information Dashboarding. Business Intelligence (BI) provide historical, current and predictive views of business operations. Information Dashboarding is the setting of goals and the measurement of consolidated near real-time data and illustrating it through an infographic-based dashboard that is monitored daily. All to often we hear executives say, “...we have this covered...”, or “...we know what information is important...”, among others. Fundamentally it is the measure of THE CORRECT METRICS to inform business decisions. All too often we see business leaders using the wrong metrics to inform decisions. As well all know, a manager is only as good as the information they have at the point they need to make a decision.

Unfortunately, this occurs in the vast majority of firms most times without their knowledge. For example, Charles Schwab lost 68% of ALL LEADS in the US operations spanning an 11-year period simply because they weren’t measuring the correct information leaving them unaware of a critical issue that continued for an extended period of time. If that can happen to Schwab, it could happen to anyone. There are many examples of what executive's think is a good metric which has been proven to be an incorrect assumption. A good example of a common mistake of using poor BI is illustrated in the Incentive Compensation Services description. Relationship Velocity offers a variety of BI services including Shopping Services (actors stand in as specific consumer types and investigate), Advisors for compliance, policy and procedure reviews, as well as facility and performance evaluations of environmental conditions. We also provide competitive analysis and survey services.